Our Services
Our services are both wide-ranging and specialised, covering the full spectrum of Salesforce applications. Discover our range below and find the right Salesforce solution for your unique challenge.
successful customer projects
customer satisfaction rating
Salesforce certifications
Empowering Your Customer Experiences
Salesforce connects every part of your business, spanning sales, service, marketing, operations and data. We make these connections work.
As a trusted official Salesforce partner, we deliver end-to-end services, from discovery and proof-of-concepts to full system implementation and technology consulting. And that’s not all: we also provide system integrations, enablement, training and AI-driven solutions.
All of our services are designed to unlock measurable impact and set you up for long-term growth.
Service Portfolio
Helping You Gain a Competitive Edge
We connect people, data and processes with a clear goal in mind: to actively shape your digital future. To this end, we offer sound advice, customised solutions and sustainable implementation for all your Salesforce needs.
If you want to change the status quo, you have to acknowledge it. Before implementation gets underway, we take a close look at your requirements and use them to create a solution approach tailored to your company as the basis for an agile project phase.
The range and complexity of available solutions is constantly expanding. Together, we guide you in identifying the right technological approach. Not only does that mean selecting the Salesforce tools that best fit your goals, vision and challenges, but crucially, implementing them effectively and continuously enhancing them over time.
How can you truly unlock AI’s value? We begin with clear use case mapping, analysing your data structures and prioritising the business areas with the greatest AI potential. Governance, security, and explainability are all considered from the outset.
We then develop scalable models and integrate them into your Salesforce processes. And, through short prototype cycles, we deliver initial results in weeks rather than months.
Implementation is only the start. Even technical implementation of the highest quality has limited value without the people behind it. That’s why we empower your team to make the most of your solutions through focused, practical training.
By offering this training to both users and administrators, we ensure maximum and successful adoption alongside efficient use. And in doing this, we equip your teams for long-term success with Salesforce.
Expertise
Our Specialisms
Digitilisation is versatile. So are the demands of our customers. Our aim is to make business models fit for the future and enrich them with useful technologies and artificial intelligence.
Our specialisms extend across the entire Salesforce suite. Backed by our parent company Salesfive, these wide-ranging specialisms allow us to deliver end-to-end digital transformation for our customers.
In particular, we have deep expertise in the following areas:
Agentforce
Agentforce is reshaping the workforce with AI agents and we help you build them, integrate them into your systems, and enable long-term success.
Field Service
Field Service relies on seamless data and a single source of truth. We help you design, deploy, and optimise powerful service processes and user experiences.
Service Cloud Voice
Transform legacy systems and see which Salesforce AI use cases can improve call-center CX, what prerequisites you need, and how your business can benefit.
Industry experience that matters
We know that service challenges differ across industries. Through a customised Salesforce environment, whether you’re in utilities, telecoms, retail, manufacturing, business services – or any other sector – our tailored solutions modernise and enhance customer experiences.
With expertise in strategy, design and technology, we provide the right solution for your business.
Success stories
Salesforce Success Cases
Our experience helps us to better understand your challenges – because we have often already implemented suitable solutions in a similar context. Combined with digital expertise, this creates a winning formula that delivers results.
FAQ
You Have The Questions, We Have The Answers
We know that digitalisation projects are complex. That’s why we’ve collected and answered the most common questions for you.
Discovery is where we learn about your business goals, processes and challenges. Working together, we define your requirements and identify the best Salesforce solutions to meet your needs, laying the foundation for a successful project.
A POC allows you to see Salesforce solutions in action before a full rollout. It’s a low-risk way to validate ideas, test integrations and confirm business value - this instills confidence in the project before moving into full implementation.
We combine our deep Salesforce expertise with industry know-how to design and implement tailored solutions. Our consulting services cover everything from system architecture and integrations to best practices that ensure scalability, security and long-term success.
We make sure your team is ready to get the most out of Salesforce. From hands-on workshops to role-based training and ongoing support, we empower your people to adopt new processes and use Salesforce effectively from day one.
Of course. We don’t just deliver a project - we provide continuous support, optimisation and advisory services. This helps you adapt to Salesforce as your business grows and evolves.
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We’re incredibly proud to announce that fluent:cx has been awarded the prestigious Salesforce Agentforce Accelerators Partner Award 2025.
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We’re proud to announce a significant step for us and our customers with numerous positive innovations: the successful integration into the Salesfive Group.