Salesforce Agentforce
We help organisations transform sales, service, commerce and marketing through the power of AI. How? By delivering measurable impact. As a trusted Salesforce partner, we streamline your operations, elevate customer engagement and drive sustainable growth.
Successful Salesforce projects
Salesforce experts worldwide
Customer satisfaction score
Driving next-generation service with Agentforce
Agentforce is experiencing remarkable growth. Our ability to adapt quickly to these advancements - while keeping perfectly aligned with the evolving needs of both our customers and Salesforce - has built trusted and valued partnerships. These are delivering meaningful impact across every industry.
Tom Baker
With 11+ years in contact centres and 6+ years in Salesforce integrations, Tom brings deep expertise in Service Cloud Voice and OpenCTI to power Agentforce solutions.
Salesforce Agentforce Accelerators Partner of the Year 2025 (UKI)
fluent:cx was honoured with the prestigious Salesforce Agentforce Accelerators Partner Award 2025 for the UK & Ireland region, recognising its rapid growth, innovation and trusted partnership for real business impact.
Ready to drive the next wave of service and sales excellence, fluent:cx continues to set the standard in the Salesforce ecosystem.
Use cases and accelerators
Agentforce In Action, Use Cases and Accelerators
So, how does Agentforce work in action?
Sales teams need to close deals fast. But they can get bogged down in repetitive tasks and handling complex data. This is where Agentforce can make a real impact. Agentforce gives companies the power to deploy AI agents that provide 24/7 support to employees and customers.
These Agentforce use cases and accelerators streamline complex sales processes, automate routine tasks, and deliver real-time insights into your pipeline and revenue - empowering your sales team to convert faster and get deals closed.
Scale customer support with agentic AI
Scale customer support with agentic AI
Free up your human agents to focus on complex cases while ensuring customers get fast, accurate answers through their preferred channels. Less inbounds, more resolutions.
Agentforce Service Agent
Agentforce Service Agent
We rapidly deliver Salesforce Agentforce agents for two initial use cases: messaging and email. These integrate with case reporting to boost team productivity and provide measurable ROI.
Automate lead engagement and handover
Automate lead engagement and handover
Tackle high inbound lead volumes with AI-powered sales agents that qualify enquiries and answer common product questions.
Agentforce Sales Agent
Agentforce Sales Agent
We deploy Salesforce Agentforce agents to automate outreach, manage lead qualification, and accelerate sales pipelines. Now, reps can focus on closing deals rather than chasing leads.
Boost employee productivity with agentic AI
Boost employee productivity with agentic AI
Transform how staff work with agentic AI. Validate use cases safely with a human-in-the-loop approach, while laying the groundwork for broader AI adoption.
Agentforce Employee Agent
Agentforce Employee Agent
We enable quick deployment of employee-focused AI agents in Salesforce. These enhance productivity, reduce manual effort, and provide a scalable, human-in-loop foundation for future Agentforce innovations.
Tailor Agentforce to complex needs
Tailor Agentforce to complex needs
Meet demanding business requirements with customised AI solutions. Bespoke Agentforce experiences help organisations with large product libraries deliver faster, smarter customer support.
Bespoke Agentforce experiences
Bespoke Agentforce experiences
From personal shopper agents to intelligent recommendations, we design custom Agentforce solutions with advanced data, search and web capabilities. These deliver intelligent and tailored business experiences.
Seamless handoff from AI to humans
Seamless handoff from AI to humans
Proactively connect customers to service or sales reps via outbound dialling when human involvement is essential.
Cross-channel escalation
Cross-channel escalation
We build rapid and seamless escalation paths between Agentforce agents and human teams. Pre-built integrations ensure faster, more trusted responses.
Simplyhealth transforms customer service with Salesforce AI
Simplyhealth, a UK-based health and dental plan provider serving nearly three million customers, has revolutionised its customer service by integrating Salesforce Einstein, Service Cloud, and Sales Cloud. By leveraging generative AI, Simplyhealth now responds to customer email inquiries in just one minute, a significant improvement from the previous 12-minute average.
This transformation has not only enhanced efficiency but also enabled agents to focus more on complex customer needs, particularly for vulnerable patients.
The implementation of Salesforce AI has empowered Simplyhealth to provide more accessible and personalised healthcare services, aligning with its mission to make healthcare accessible to all in the UK.
Service portfolio
Helping You Unlock The Power Of AI-driven Service
Turn Agentforce into a true competitive advantage.
We bring people, processes and AI together to create smarter customer experiences. Through tailored guidance, customised solutions and sustainable implementation, we help you maximise the value of Agentforce.
Design is the foundation for success. Before introducing Agentforce, we work with you to deeply understand your service processes and customer interaction patterns. Then, we design an AI-driven approach tailored to your needs. This ensures Agentforce delivers meaningful automation and real business impact.
Here we turn the vision into a reality. We guide you in identifying where Agentforce fits best within your Salesforce ecosystem, helping you balance automation with the human touch. Our team configures and implements Agentforce to enhance case management, streamline workflows and drive agent productivity.
Since Agentforce is powered by AI, we help you map relevant AI use cases, prepare your data for AI-readiness, and ensure insights are accurate and actionable. Crucially, we focus on governance, explainability, and continuous learning so that your AI agents evolve with your business needs.
Driving ongoing value is crucial. We provide hands-on training for agents, supervisors and admins to confidently use AI-driven tools. By equipping your team to collaborate with AI effectively, we ensure maximum adoption and long-term success with Agentforce.
Service portfolio
Helping You Unlock The Power Of AI-driven Service
Turn Agentforce into a true competitive advantage.
We bring people, processes and AI together to create smarter customer experiences. Through tailored guidance, customised solutions and sustainable implementation, we help you maximise the value of Agentforce.
Design is the foundation for success. Before introducing Agentforce, we work with you to deeply understand your service processes and customer interaction patterns. Then, we design an AI-driven approach tailored to your needs. This ensures Agentforce delivers meaningful automation and real business impact.
Here we turn the vision into a reality. We guide you in identifying where Agentforce fits best within your Salesforce ecosystem, helping you balance automation with the human touch. Our team configures and implements Agentforce to enhance case management, streamline workflows and drive agent productivity.
Since Agentforce is powered by AI, we help you map relevant AI use cases, prepare your data for AI-readiness, and ensure insights are accurate and actionable. Crucially, we focus on governance, explainability, and continuous learning so that your AI agents evolve with your business needs.
Driving ongoing value is crucial. We provide hands-on training for agents, supervisors and admins to confidently use AI-driven tools. By equipping your team to collaborate with AI effectively, we ensure maximum adoption and long-term success with Agentforce.
Bionic boosts small business support with always-on help with Agentforce.
Bionic, a UK-based provider of business services, is using Salesforce Agentforce to modernise its customer experienc
With AI-powered virtual agents managing first-line interactions, resolving routine queries, and automating workflows, Bionic’s human service teams can focus on complex needs.
The result: always-on support, faster response times, and happier customers, while driving higher sales performance.
Our Agentforce POC for a faster time to market.
If you can prove value from the beginning, you can stimulate long-term success.
Our POC demonstrates the value of Agentforce by starting with one initial use case: this could be Knowledge FAQs, Case Management, Product Troubleshooting, Password Reset, Order Management, Reservations & Bookings, or many others.
The most suitable use cases are identified during your discovery workshop to ensure maximum impact from day one.
What’s included in an Agentforce POC?
- Rapid go-live with a Sales, Service, Commerce or Marketing Agent
- Choice from a library of pre-built Agent Actions
- Conversation design and customer experience optimisation
- Guardrail design
- Post deployment optimisation and adoption support
FAQ
You Have Questions, We Have The Answers
Understanding AI in customer service can feel overwhelming. That’s why we’ve collected and answered the most common questions about Agentforce – these demonstrate how AI agents can be integrated smoothly and bring real value to your business.
Agentforce is Salesforce’s AI-powered customer service solution. It leverages real-time data, automation, and natural language capabilities to help businesses deliver faster, more personalised support.
The solution integrates seamlessly with the Salesforce platform, empowering digital agents with AI-generated responses and insights to resolve customer issues efficiently.
Agentforce helps businesses:
-> Improve customer satisfaction with 24/7 agent availability
-> Increase agent productivity with automated workflows and AI-driven suggestions.
-> Reduces operational costs by streamlining repetitive tasks
-> Gain valuable insights from customer interactions to enhance service quality
-> Scale customer support without sacrificing the personal touch
As an official Salesforce Partner, we bring certified expertise, industry best practices and hands-on experience to ensure a smooth and successful implementation.
Crucially, we tailor Agentforce to your business needs - this minimises risks and helps you maximise the return on your Salesforce investment.
Yes, definitely. Agentforce is highly configurable and can be tailored to align with your existing workflows, customer journey and industry requirements. From agent instructions through to the underlying data cloud architecture, everything can be adjusted to ensure the solution fits your business perfectly.
Many businesses start seeing improvements in response times and agent efficiency within weeks of going live. The speed of results depends on the complexity of your workflows and the level of customisation required. But, with an experienced partner, ROI can be realised rapidly.
